Frequently Asked Questions
Everything you need to know about shopping with GENERATION.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to our courier partner's portal.
What is your return policy?
We offer a 14-day return policy for all unworn items with original tags attached. Please note that sale items are eligible for exchange or store credit only.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a seamless checkout experience.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, GENERATION ships worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
Are the colors shown on the website accurate?
We strive to display our products as accurately as possible; however, actual colors may vary slightly depending on your monitor settings and studio lighting.